Delivery Policy

The New Excellent provides reliable delivery services across the UAE.
1. Delivery Timelines
  • Standard items: 24–48 working hours
  • Bulk and project orders: As per mutually agreed schedules
  • Same-day or urgent delivery may be available for select items (subject to availability)
2. Delivery Conditions
  • Delivery timelines are confirmed at the order confirmation stage
  • Site access and unloading responsibility must be arranged by the customer unless agreed otherwise
  • Delays due to force majeure, site restrictions, or government regulations are not the company’s liability
3. Delivery Charges
  • Delivery charges, if applicable, are communicated at the time of order confirmation
  • Additional charges may apply for remote locations or urgent deliveries