At The New Excellent, we aim to ensure complete customer satisfaction. Returns are accepted under the following conditions
1. Eligible Returns
- Items must be unused, undamaged, and in original packaging
- Return requests must be raised within 48 hours of delivery
- Proof of purchase is required
2. Non-Returnable Items
- Custom-made or special-order materials
- Clearance or discounted items
- Materials were damaged due to improper handling or storage at the site
3. Inspection & Approval
All returned items are subject to inspection before approval. Approved returns may be:
- Replaced, or
- Refunded as per agreement (excluding delivery or handling charges)
4. Refund Processing
Approved refunds, if applicable, will be processed through the original payment method within a reasonable timeframe.
